How The Auction Works

Here's everything you need to know to get started on our platform. Please take a moment to view our most frequently asked questions to learn more about our website before you start bidding. 

What Is Loveseat?

• Loveseat is an online auction platform that provides discounts on overstock, returned, vintage, and used home furniture. 
• Our mission is to provide incredible deals for customers while helping suppliers reduce waste, expense, and effort in dealing with unwanted inventory. 

Registration

How Often Do You Have Auctions?

• New items go live every Wednesday in Austin & Houston Thursday in San Diego & San Antonio and Friday in Los Angeles.

When Does The Auction Close?

• Auction items begin closing at 7:00 pm on Tuesdays in Austin & Houston, Wednesdays in San Diego & San Antonio, and Thursdays in Los Angeles.

How Do I Register?

• Use the following links to proceed with the registration process in San Diego, Los Angeles, Austin, San Antonio, and Houston.
  

What Is A Buyer’s Premium?

• A 15% Buyer’s Premium applies to each item. For example, if the auction price is $100, you will be charged $115 at checkout.

Will Sales Taxes Be Applied To My Order?

• We collect Sales Tax unless you have added a valid Seller’s Permit # to your account. As required by law, sales tax is applied to the combined item total plus the buyer’s premium.

How Do I Manage My Notifications?

• To manage your text and email notifications, click on the Notifications Tab on your Loveseat Dashboard.

Bidding

How Do I Bid?

• Browse our website for our newest vintage furniture picks. We have hundreds of new-to-us items in every auction. Prices for items can start at $1.00, $5.00, and $10.00.
• When registering a debit or credit card with Loveseat for each auction, a temporary one-time, $0.50 authorization hold will be placed to verify your account, which will be automatically released within 3 to 5 business days. 

What Payment Methods Are Not Accepted By Loveseat?

• We do not accept the following payment methods: prepaid debit or credit cards, direct payments, cash payments, or 3rd payment methods (Venmo, CashApp, PayPal, or Zelle).

What Is Extended Bidding?

• If a bid is placed within the last 4 minutes of an item’s auction, we will extend that item another 4 minutes. Credit cards will be charged automatically only if you are the highest bidder at the end of the auction. 

Can I Place A Maximum Bid?

• Max bids will increase the price according to our bid increments. If you see something you like, enter the maximum you would pay for that item. 
• For example: If you place a $10 bid on an item that has a maximum bid of $25, ​​you will be shown an “outbid” message right away on the screen.

Why Am I Seeing Two Bids At The Same Time?

• Whenever you see two bids happening simultaneously in the bid history, it is an automatic bid based on a max bid taking place. 

What Are Bidding Increments?

• When you place a bid, the price does not automatically increase to that number. Instead, that is your maximum bid, and the price increases by the following increments as other bids are placed.

• Current Price	Next Minimum Bid Increment
  $1 - $4	Bid at least $1 more than current price.
  $5 - $99	Bid at least $5 more than current price.
  $100 - $199	Bid at least $10 more than current price.
  $200+	Bid at least $25 more than current price.

Item Inspection

Can I See Preview Items Before Purchasing? 

• We don’t provide in-house inspections and we no longer offer the Item Inquiry service. Rest assured, we commit to doing our best in displaying the titles and descriptions of our items but do not guarantee their accuracy. 

Do You Test Items For Functionality? 

• No, we do not test items for functionality. Please keep this in mind while bidding on electronic and battery-operated items. 

Do You Provide Authentication Services?

• We do not provide authentication services for items listed in our auctions.

Do You Provide Guarantees For Purchases?

• We strive to eliminate as many errors as possible on our listings, but we do not guarantee accurate descriptions.  

Do Stock Images Represent The Actual Condition Of An Item?

• No, stock images do not represent the actual condition of the item. We recommend thoroughly checking our Listing Photos, Item Conditions, and Condition Notes for more detailed information.

What Are Item Conditions?

• Item conditions describe the actual condition of an item. 
  
  • FACTORY SEALED
    • Item is in a sealed box. 
  • APPEARS NEW
    • Item has an open box or no box, but the product appears to be in new condition.
      Note: Loveseat does not fully inspect each item and cannot guarantee perfect condition. 
  • MINOR WEAR AND TEAR
    • Item has small condition blemishes that do not affect the overall use of the product.
  • USED
    • Item shows signs of wear and isn’t new. 
  • PARTIAL
    • Item is incomplete and may be missing one or more pieces.
  • DAMAGED
    • Items have one or more damaged or broken parts.
  •  SEE NOTES
    • Item has additional condition details.

Pickup

When Does The Auction Close?

• We stagger the ending of all our items. We say our auction “begins closing” at 7pm. For example, the first item in our auction ends at 7pm, the next one ends at 7pm and 30 seconds, and the next one ends at 7:01. 
• When we have 500+ items, the last item may not end until 10pm.|

When Will I Receive My Invoice?

• After the auction closes, an email notification will be sent to your registered email address. You can also access previous invoices via your Purchases Tab. 

What Happens If My Card On File Fails?

• If the registered card fails when we run invoices, you will receive a notification the day of and the morning after to settle your payment.

• If we don’t receive a payment by the deadline provided on your invoice, your items will be distributed to backup bidders or placed in an upcoming auction.

When Can I Pick Up My Order?

• Collect the items you’ve won from our warehouse on the pickup dates provided on your Auction Invoice.

Can A 3rd Party Pickup On My Behalf?

• Yes, only if your invoice is not in Id Hold status. If you are Digitally Verified, you can provide your contact with your Auction Invoice # and advise them to go to the Loading Door to obtain your items.

Do I Have To Present My ID At The Time Of Pickup?

• You will not be required to present your ID unless you have an order on ID Hold status.

 Why Do I Have To Verify My ID Digitally?

• We may require additional verification for larger purchases to protect our customers from potentially fraudulent transactions.

Will I Have To Verify Again For New Purchases?

• No, we require customers to complete the process one time only. 

Will Stripe Protect My Information?

• Stripe will only use the captured images to improve the accuracy of its biometric verification technology. 
• You can withdraw your consent to Stripe’s use of your biometric information after you complete our requirements by sending an email to [e-mail].

When Will I Receive A Link To Digitally Verify?

• The link to complete the process will be sent to you when you receive your Auction Invoice, if necessary. 

Do You Provide Loading Assistance?

• No. Loveseat is a threshold auction, so we’ll only bring your items to our Loading Door. Please come prepared with the necessary manpower and tools to load your items into your vehicle.

Do You Ship Or Deliver Orders?

• No, we do not offer shipping or delivery on auction items, but we’re happy to work with any third-party delivery provider.

Late Pickups

Will I Be Charged For Late Pickup?

• Late pickups will incur a 20% Storage Fee based on the sale price for each item if you choose to pick up on the Final Pickup Date. The charge per item will not exceed $20.
• For Example: If you purchase an for $10.00, you will only receive a $2.00 Storage Fee Charge, and if you buy an item for $100.00, you will only receive a $20.00 Storage Fee Charge.

Will My Items Be Forfeited If I Forget To Pick them Up?

• Orders not picked up by the Final Pickup Date will be resold in an upcoming auction without a refund to your card on file.

Can I Request An Extension?

• We can provide one extension only per order, and the items must be picked up one week after the Final Pickup Date listed on your Auction Invoice. 
• Don’t hesitate to contact us before the Forfeit Date if you need to request an extension. 

Refunds

Can I Return An Item For A Refund?

• We cannot guarantee refunds; however, if you feel you purchased an item that was misrepresented, you can submit a claim by contacting our Customer Experience Team. 

Help

How Do I Contact Loveseat For Assistance?

• Visit our FAQ if you have general questions or submit a request using our Ticket Form.