How The Auction Works

Here's everything you need to know to get started on our platform. Please take a moment to view our most frequently asked questions to learn more about our website before you start bidding. 

What Is Loveseat?

• Loveseat is an online auction platform that provides access to overstocked, returned, and used home furniture, decor, and more at up to 80% off retail prices. 
• Our mission is to provide incredible deals to customers while helping suppliers reduce waste, expense, and effort in dealing with unwanted inventory. 

Registration

How Often Do You Have Auctions?

• New items go live every Wednesday in Austin and Thursday in San Antonio & San Diego.

When Does The Auction Close?

• Auction items begin closing at 7:00 pm on Tuesdays in Austin and Wednesdays in San Antonio & San Diego.

What Is A Buyer’s Premium?

• A Buyer’s Premium applies to each item. The Buyer's Premium is expressed as a % of the final sale price and is added to the total cost of the item.

Will Sales Taxes Be Applied To My Order?

• We collect Sales Tax unless you have added a valid Seller’s Permit # to your account. As required by law, sales tax is applied to the combined item total plus the buyer’s premium.

How Do I Manage My Notifications?

• To manage your text and email notifications, click on Notification Preferences on your Loveseat Account Dashboard.

Bidding

How Do I Bid?

• Browse our website weekly for our newest picks. We have hundreds of new-to-us items in every auction. Prices start as low as $1, $5, or $10.
• When registering for each auction, a temporary $0.50 authorization hold will be placed to your card to verify your account. This charge will be automatically released within 3 to 5 business days. 

What Payment Methods Are Not Accepted By Loveseat?

• We do not accept the following payment methods: prepaid debit or credit cards, direct payments, cash payments, or 3rd party payment methods (Venmo, CashApp, PayPal, or Zelle).

What Is Extended Bidding?

• If a bid is placed within the last 4 minutes of an item’s auction, we will extend that item another 4 minutes. Credit cards will be charged automatically only if you are the highest bidder at the end of the auction. 

What is Auto bidding? 

• You can enter a max bid - the maximum you want to pay for an item - and we will auto-bid for you against other bidders, up to your maximum price. Max bids will increase the price according to our bid increments.
• For example, An item has a current auction price of $100 and you are currently winning the item. You have put a maximum bid of $150 on this item. If another customer places a $110 bid on the item, we will auto-bid $120 for you, and you will be the highest bidder again. You will only pay your max bid price if the item is bid up to that amount by other bidders.

Why Am I Seeing Two Bids At The Same Time?

• Whenever you see two bids happening simultaneously in the bid history, it is an automatic bid based on another customer's auto bid taking place (due to a customer having a max bid entered). 

What Are Bidding Increments?

• When you place a bid, the price does not automatically increase to that number. Instead, that is your maximum bid, and the price increases by the following increments as other bids are placed.

  Current Price	Next Minimum Bid Increment
  $1 - $4	Bid at least $1 more than current price.
  $5 - $49	Bid at least $5 more than current price.
  $50 - $149	Bid at least $10 more than current price.
  $150+	Bid at least $25 more than current price.

What is "Buy It Now"?

• If the item you want has a “Buy It Now” button, you can choose to purchase it immediately at the set price, no bidding required. 
• See more information: What is "Buy It Now"?

Item Inspection

Can I Preview Items Before Purchasing? 

• We do not provide in-house inspections and we no longer offer the Item Inquiry service. Rest assured, we commit to doing our best in displaying the titles and descriptions of our items but cannot guarantee their accuracy. 

Do You Test Items For Functionality? 

• No, we do not test all items for functionality. Please keep this in mind while bidding on electronic and battery-operated items. 

Do You Provide Authentication Services?

• We do not provide authentication services for items listed in our auctions.

Do You Provide Guarantees For Purchases?

• We strive to eliminate as many errors as possible on our listings, but we cannot guarantee accurate descriptions.  
• Select items, tagged with a Loveseat Certified badge, have a 48-hour, no questions asked, 100% money back guarantee. If for any reason you are not completely satisfied with your purchase, you are eligible for a full refund. 

Do Stock Images Represent The Actual Condition Of An Item?

• No, stock images do not represent the actual condition of the item. We recommend thoroughly checking our Listing Photos, Item Conditions, and Condition Notes for more detailed information.

What Are Product Conditions?

• Product conditions describe the actual condition of an item. 
  
  • FACTORY SEALED
    • Item is in a sealed box. 
  • APPEARS NEW
    • Item has an open box or no box, but the product appears to be in new condition.
      Note: Loveseat does not fully inspect each item and cannot guarantee perfect condition. 
  • MINOR WEAR AND TEAR
    • Item has small condition blemishes that do not affect the overall use of the product.
  • USED
    • Item shows signs of wear and isn’t new. 
  • PARTIAL
    • Item is incomplete and may be missing one or more pieces.
  • DAMAGED
    • Items have one or more damaged or broken parts.
  •  SEE NOTES
    • Item has additional condition details.

Pickup

When Does The Auction Close?

• We stagger the ending of all our items. We say our auction “begins closing” at 7pm. For example, the first item in our auction ends at 7pm, the next one ends at 7pm and 30 seconds, and the next one ends at 7:01. 
• When we have 500+ items, the last item may not end until 10pm.

When Will I Receive My Invoice?

• After the auction closes, an email notification will be sent to your registered email address. You can also access previous invoices via the Purchases Section in your Loveseat Account. 

What Happens If My Card On File Fails?

• If the registered card fails when we run invoices, you will receive a notification the day of and the morning after to settle your payment.

• If we don’t receive a payment by the deadline provided on your invoice, your items will be distributed to backup bidders or placed in an upcoming auction.

When Can I Pick Up My Order?

• Collect the items you’ve won from our warehouse on the pickup dates provided on your Auction Invoice. We offer a variety of walk-in pickup dates and times, as well as the option to schedule a 15 minute pickup appointment to collect your items.

Can A 3rd Party Pickup On My Behalf?

• Yes, only if your invoice is not in Id Hold status. If you are Digitally Verified, you can provide your contact with your Auction Invoice # and advise them to go to the Loading Door to obtain your items.

Do I Have To Present My ID At The Time Of Pickup?

• You will not be required to present your ID unless you have an order on ID Hold status.

 Why Do I Have To Verify My ID Digitally?

• We require additional ID verification for purchases of $150 or more, which is done through our payment platform, Stripe. This is aimed at protecting our customers from potentially fraudulent transactions. 
• This is a one-time only process, and should take less than 5 minutes to complete.
• ID verification must be complete before items can be released. Failure to comply with our ID verification process before the final pickup date will result in a forfeit of your items - items will be refunded, less a 20% restocking fee per item, and placed back in auction.

Will I Have To Verify Again For Any New Purchase?

• No, we require customers to complete the process one time only. 

Will Stripe Protect My Information?

• Stripe will only use the captured images to improve the accuracy of its biometric verification technology. 
• You can withdraw your consent to Stripe’s use of your biometric information after you complete our requirements by sending an email to [e-mail].

When Will I Receive A Link To Digitally Verify?

• The link to complete the process will be sent to you when you receive your Auction Invoice, if necessary. 

Do You Provide Loading Assistance?

• No. Loveseat is a threshold auction, so we’ll only bring your items to our Loading Door. Please come prepared with the necessary manpower and tools to load your items into your vehicle.

Do You Ship Or Deliver Orders?

• No, we do not offer shipping or delivery on auction items, but we’re happy to work with any third-party delivery provider.

Late Pickups

Will My Items Be Forfeited If I Forget To Pick Up?

• Orders not picked up by the Final Pickup Date listed on your invoice will be refunded, less a 20% restocking fee per item, and placed back in auction. 
• Please note: the final pickup date applies to both walk-in pickups and scheduled appointments. All items must be picked up by the final pickup date, to avoid the items being forfeit.

Can I Request An Extension?

• We can provide one extension only per order, and the items must be picked up one week after the Final Pickup Date listed on your Auction Invoice. 
• Don’t hesitate to contact us before the Final Pickup date if you need to request an extension. 

Refunds

Can I Return An Item For A Refund?

• We cannot guarantee refunds; however, if you feel you purchased an item that was misrepresented, you can submit a claim by contacting our Customer Experience Team. 

Help

How Do I Contact Loveseat For Assistance?

• Visit our FAQ if you have general questions or submit a request using our Ticket Form.

Please submit a request HERE for assistance or you can email us at [e-mail]. If you submit a request after hours, we’ll get back to you on the following business day.